FAQs

How long will it take for my order to arrive? 

Please refer to our Shipping Policies

What is the size of a Huggabeau doll?

The Huggabeau dolls are all approximately 12".

What is the material?

The dolls are made of 100% linen that comes from a flax plant grown in Belgium and OEKO-TEX 100 certified. The dolls are filled with hypoallergenic polyester fibre. The material of the clothing is described in each listing.

How do I care for the doll?

Spot cleaning and hand washing are most recommended for all handmade dolls.

If necessary, Huggabeau's can be machine washable in a gentle or delicate cycle (cold water and low or no spin) and should be laid flat to dry. Do not wash Huggabeau dolls with other items. It is suggested to spot clean before using the machine. 

Handwash Huggabeau clothing only. 

Please handle your handmade Huggabeau with care, as Huggabeau is not responsible for any damages occurring after handling and washing.

How do I dress the doll?

The doll is meant to be dressed from the feet up. It is helpful to squeeze the doll while pulling the outfit up. This dressing action will promote fine motor skills. The design was intended to omit buttons or other hardware in order to provide the safest toy for all ages. 

Is the product flammable?

Neither the exterior  linen shell nor the polyester fibre filling contains or is exposed to chemicals and the materials meet all flammability requirements. The polyester fibre is also made of recycled materials.

Do you accept exchanges or returns?

Huggabeau aims to satisfy each customer with a high quality product. If you are unhappy with the item, bunnies can be exchanged for store credit or for an equivalent doll within 7 days. Returns can be requested within 7 days. Please use contact page to make arrangements. Note that Huggabeau is not responsible for lost or stolen packages.

Do you have gift wrapping options?

All Huggabeau orders come in a corrugated box that is decorated with Huggabeau logo tape and the doll is wrapped in kraft paper which makes it ready to gift. Please use contact page if you would like a complimentary handwritten gift card and use the receiver's address.

Do you take custom orders?

I'd love to help make your doll vision real! Please use the contact page to describe it, I would love to work with you!

Do you do any collaborations?

Huggabeau is currently collaborating with a kids clothing brand and creating their unique Huggabeau dolls. If you would like to collaborate, please use contact page or direct message @huggabeau on Instagram.

If you have any more questions, please do not hesitate to email Bo at info@huggabeau.com. 

Thank you so much for your interest in Huggabeau!